Policies & FAQs
When selecting a piece keep in mind that an honest effort has been made to represent the color of metal, stones and mixed materials accurately, but some variances can occur especially when working with natural materials and relying on colors created by a computer not nature.
Each production piece of jewelry is handmade to order and will ship within 7-14 business days of order date. If you require a rush order please email to check availability before placing your order.
Searching for something special? Custom orders are always an option. Please contact us for further information.
All items ship via USPS Priority Mail and automatically include up to $50 insurance plus tracking. Expedited shipping, additional insurance, signature required and delivery confirmation are available for an extra fee with your order. Please be sure to request this at checkout.
Ownership of packages is turned over to USPS and transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for miss-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, therefore any shipping issues must be handled by USPS. If you have any shipping issues please contact your local USPS branch to further help you.
All sales are final, as such please be sure to review your order carefully and ask any questions before submitting your final order.
Light, oxygen, and humidity can cause tarnish. When not wearing it, please keep your jewelry in a box, dresser drawer, or sealable bag to help slow the process. For extra prevention, place anti tarnish tabs with your jewelry.
Should you need to remove tarnish from silver or add extra shine to gold our favorite go to is Pro-Polish Polishing Pads.
Heavily tarnished or hard to clean silver might need more help. Chemical dip cleaners can leave a residue and not work effectively with repeated use. Instead go for a more natural fix with water and baking soda. Line a Pyrex baking dish with aluminum foil. Place your silver jewelry on the foil so that it sits flat and as many parts as possible touch the foil. Sprinkle a light dusting of baking soda (be careful not to be to heavy handed). Boil enough water to cover the pieces and pour over the jewelry. Let it sit for 10 minutes. Give the pieces a rinse under warm water and pat them dry gently.